Return & Refund Policy

At https://caliclearscarts.com/, we are committed to providing a clear and transparent shopping experience. This Return & Refund Policy explains how returns, replacements, and refunds are handled for Cali Clear 2G disposable vapes and dual chamber products purchased through our website.

By placing an order on our site, you agree to the terms outlined below.

1. General Policy

Due to the nature of disposable vape products and hygiene-related concerns, all sales are generally final. We do not accept returns for opened, used, or tampered products.

However, we understand that issues may occasionally occur during shipping or fulfillment. In such cases, we are committed to reviewing and resolving valid concerns fairly.

2. Eligible Refund or Replacement Situations

You may be eligible for a replacement or refund if:

  • You received a damaged product

  • Your order arrived with a manufacturing defect

  • You received the wrong item

  • Your order was lost in transit (confirmed by carrier)

  • The product is completely non-functional upon arrival

All claims must be supported with clear photo or video evidence.

3. Non-Refundable Situations

We do not offer refunds or replacements for:

  • Used or partially used products

  • Change of mind after delivery

  • Incorrect orders placed by the customer

  • Minor packaging variations

  • Damage caused after delivery

  • Delays caused by shipping carriers or customs

4. Reporting an Issue

If you experience an issue with your order, please contact us within 3–5 days of delivery.

To process your request faster, include:

  • Order number

  • Full name used on the order

  • Description of the issue

  • Clear photos or video evidence

Once received, our support team will review your request and respond as quickly as possible.

5. Replacement Process

If your claim is approved:

  • A replacement item may be shipped at no additional cost

  • In some cases, store credit may be issued

  • Refunds may be processed depending on the situation and payment method

We aim to resolve all valid claims in a fair and timely manner.

6. Shipping Issues

We are not responsible for delays caused by:

  • Courier service disruptions

  • Customs inspections

  • Incorrect shipping information provided by the customer

If a package is confirmed lost by the carrier, we will work with you to provide a suitable resolution.

7. Order Verification & Fraud Prevention

To protect our customers and business, we may verify orders before processing refunds or replacements. Any suspected fraudulent activity may result in cancellation of the claim.

8. Contact Us

If you have any questions about this Return & Refund Policy or need help with an order, please contact our support team through the contact details listed on https://caliclearscarts.com/.

We are here to help and ensure a smooth customer experience.

9. Policy Updates

We may update this Return & Refund Policy from time to time without prior notice. Please review this page periodically to stay informed of any changes.

Last Updated: June 2026